Job Summary
We are seeking a passionate and experienced Learning & Development professional to drive employee training, leadership development, and performance improvement across all hotel departments. The ideal candidate will create engaging learning programs, ensure compliance with brand standards, and foster a culture of continuous learning and exceptional guest service.
Key Responsibilities
- Identify training needs through performance reviews and departmental discussions.
- Design, coordinate, and deliver induction, soft skills, leadership, and technical training programs.
- Conduct onboarding and orientation programs for new employees.
- Develop annual training calendars and monitor training effectiveness.
- Ensure all mandatory statutory and compliance training is completed on time.
- Facilitate guest service excellence, communication, and behavioral training.
- Support departmental trainers through Train-the-Trainer (TTT) programs.
- Maintain accurate training records, attendance, and reports.
- Coordinate with department heads to improve employee productivity and service quality.
- Evaluate training outcomes through feedback, assessments, and KPIs.
- Promote employee engagement, learning culture, and career development initiatives.
- Manage learning management systems (LMS) and digital learning platforms, where applicable.
Qualifications
- Bachelor's degree in Hospitality Management, Human Resources, Business Administration, or a related field.
- Certification in Training & Development is an added advantage.
Experience
- 2–6 years of experience in Learning & Development, Training, or Human Resources within the hospitality industry.
- Experience in a luxury or 5-star hotel is preferred.
Required Skills
- Excellent presentation and facilitation skills.
- Strong communication and interpersonal abilities.
- Knowledge of adult learning principles and instructional design.
- Good organizational and planning skills.
- Proficiency in Microsoft Office and Learning Management Systems (LMS).
- Ability to analyze training effectiveness and generate reports.
- Strong leadership, coaching, and mentoring skills.
Key Competencies
- Guest-centric approach
- Leadership development
- Team collaboration
- Problem-solving
- Time management
- Adaptability
- Continuous learning mindset
Benefits
- Competitive salary
- Performance incentives
- Health insurance
- Employee meals and uniforms
- Learning and career growth opportunities
- Paid leave and statutory benefits
- Staff engagement and recognition programs
Pay: ₹638,896.41 - ₹830,215.29 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
