The On-Demand/Same Day Delivery Platform Manager will lead and supervise all aspects of daily delivery operations. This includes directing a team of delivery Riders, managing courier scheduling, optimizing routes for speed, maintaining high customer satisfaction, and ensuring compliance with company safety standards and labor laws.
Key Responsibilities
Operational Management:Oversee the end-to-end, high-volume, on-demand delivery pipeline, ensuring orders are dispatched and delivered within promised timeframes.
Team Leadership & Scheduling:Hire, train, schedule, and manage delivery personnel. Set daily and weekly targets for the delivery team.
Route Optimization:Utilize GPS, mapping software, and logistics technology to ensure the fastest, most cost-effective delivery routes.
Performance Monitoring (KPIs):Monitor key performance indicators (KPIs) such as average delivery time, delivery success rate, customer satisfaction, and cost-per-delivery.
Customer Experience:Act as the primary escalation point for customer service issues related to deliveries and ensure prompt resolution.
Technology & Compliance:Ensure seamless use of internal dispatch tools, Web, apps, and platforms. Ensure compliance with all traffic safety laws and company safety protocols.
Safety & Maintenance:Monitor fleet maintenance and safety compliance to minimize downtime.
Required Skills and Qualifications
Experience:Minimum 1-3+ years of experience in logistics, courier services, or fast-paced food/grocery delivery management.
Leadership:Strong supervisory skills with experience coaching and leading on-field staff.
Technical Proficiency:Proficient in MS Office (Excel, Word) and comfortable using GPS, dispatch software, and data dashboards.
Analytical Skills:Ability to analyze data to improve operations and reduce costs.
Problem-Solving:Ability to remain calm and make quick decisions under pressure.
Flexibility:Availability to work flexible hours, including weekends, evenings, and holidays, to support on-demand business needs.
Education:Bachelors degree in Business, Logistics, Supply Chain Management, or a related field (preferred, but not always required).
Performance Indicators (KPIs)
Delivery Speed:Average time from order to delivery.
Order Accuracy:Percentage of accurate deliveries.
Driver Utilization:Percentage of time drivers are active.
Customer Rating:Average app/service rating.
Pay: ₹35,000.00 - ₹50,000.00 per month
Work Location: In person
