Job Title: Sr. BMC ITSM Consultant
This role will involve approximately 60–70% hands-on development work and 30–40% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem.
Key Responsibilities:
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Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
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Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
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Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
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Create dashboards and reporting using BMC Helix Dashboards.
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Design, develop SQL queries and execute per business requirement.
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Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
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Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
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Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
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Provide technical leadership on best practices in BMC Helix development and administration.
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Document solutions, processes, and configurations for knowledge sharing and compliance.
Required Skills & Qualifications:
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6+ years of hands-on experience with BMC Helix ITSM and AR System development.
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Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
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Proficient in Helix Innovation Studio / Innovation Suite application development.
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Strong knowledge and implementation experience with CMDB and Asset Management.
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Proficient with BMC Helix Dashboards for reporting and visualization.
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Proficient in writing complex SQL queries or script per business requirement
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Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
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Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
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Good scripting and troubleshooting skills.
Whilst these are nice to have, our team can help you develop in the following skills:
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BMC Certifications in ITSM, DWP, or Innovation Studio.
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Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
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Knowledge of Agile methodologies and working in DevOps environments.
