Ownership: Acts as the primary strategic partner for the client post-sale, ensuring they achieve maximum value and ROI from the product while driving adoption and retention.
Eligibility Criteria
Experience
0–1 Years
Education
Any Degree
Work Location
Mostly In-Office; ready to visit client offices or requested venues on demand.
Technical Skills
MS Office suite
Required Languages
Tamil, English
Optional Languages
Malayalam, Telugu, Hindi
Key Responsibilities
● Account Strategy & Engagement: Maintain a regular cadence of strategic
check-ins (e.g., Quarterly Business Reviews) to align product usage with the client’s business goals.
● Onboarding & Training: Manage the end-to-end user onboarding lifecycle. Conduct product training sessions to ensure smooth implementation and immediate
time-to-value for new and existing client teams.
● Voice of the Customer (VoC): Act as the internal champion for the client. Document capability gaps, formulate interim workarounds, and translate client needs into structured feature requests for the Product team.
● Lifecycle Tracking: Monitor the progress of client-requested features through the Product Development Life Cycle (PDLC) and keep clients proactively updated on roadmaps, beta programs, and progressive rollouts.
● Account Health & Renewals: Monitor product usage metrics to identify churn risks early, handle data-principal rights requests, and collaborate with Sales to identify upsell or cross-sell opportunities.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
