Customer Care Executive – Charaavi Studio
About Charaavi Studio
Charaavi Studio is a growing women’s fashion brand focused on premium western wear, elevated denim, vacation styles, and everyday luxe fashion. We believe in creating outfits that make women feel confident, comfortable, and stylish.
Website - https://www.charaavi.com/
Instagram - https://www.instagram.com/charaavi_studio/
We are looking for a Customer Care Executive who can handle customer communication across calls, WhatsApp, and Instagram while ensuring a smooth shopping experience for our customers.
Key Responsibilities
1. Order Confirmation Calls
- Call customers to confirm COD orders
- Verify address, phone number, and order details
- Reduce fake orders and RTOs
- Maintain proper order confirmation records
2. Cart Abandonment Conversion
- Contact customers who added products to cart but did not complete the purchase
- Assist customers with sizing, styling, pricing, and payment-related queries
- Convert interested leads into successful orders
3. Out for Delivery Calls
- Coordinate with customers when orders are out for delivery
- Ensure customers are available to receive orders
- Reduce delivery failures and customer unreachability
4. RTO / Failed Delivery Follow-Ups
- Contact customers for failed delivery attempts
- Arrange reattempt deliveries where possible
- Resolve customer concerns related to delivery or address issues
- Work towards reducing overall RTO percentage
5. Feedback & Review Calls
- Take post-delivery feedback from customers
- Encourage customers to share reviews, photos, and videos
- Build positive customer relationships and repeat purchase opportunities
6. Instagram & WhatsApp Customer Support
- Reply to customer DMs professionally and quickly
- Handle customer queries related to:
- Product details
- Size guidance
- Shipping timelines
- Exchange/support requests
- Maintain a premium and friendly brand tone while communicating
Skills Required
- Good communication skills in Hindi & basic English
- Confident on calls and customer handling
- Basic understanding of Instagram & WhatsApp communication
- Ability to convince and convert customers
- Positive attitude and problem-solving mindset
- Experience in ecommerce/fashion customer support is preferred
Preferred Candidate
- Experience in fashion/ecommerce brands is a plus
- Comfortable handling customer conversations throughout the day
- Able to work in a fast-growing startup environment
Performance Metrics (KPIs)
- COD confirmation success rate
- Cart abandonment conversion rate
- RTO reduction percentage
- Customer response time
- Customer satisfaction & feedback quality
- Review and UGC collection count
Why Join Charaavi Studio?
- Opportunity to grow with a fast-scaling fashion brand
- Young and creative work environment
- Hands-on exposure to ecommerce operations & customer experience
- Performance-based growth opportunities
Location: Noida Sector 63
Working Days: Monday-Saturday ( 10AM - 7PM)
Salary: ₹ 20,000-₹ 25,000
Pay: Up to ₹25,000.00 per month
Work Location: In person
