About the Company:
Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years. At Injala, we foster a work environment that encourages creativity, supports professional and personal development, and embraces a friendly, diverse, and family-like atmosphere. We are dedicated to inspiring both the industry and future generations to envision and realize possibilities beyond today.
Company Website: https://www.injala.com/
Location:
1401 to 1410, 14th Floor, B Block, Westgate by True Value, Nr. YMCA Club, S.G. Highway, Ahmedabad – 380051.
We are looking for a detail-oriented and proactive Client Support Executive to assist with customer service and support activities. This role offers hands-on experience in handling client inquiries, coordinating with internal teams, and ensuring timely resolution of issues in a professional and fast-paced environment.
Required Skills and Experience:
- Respond promptly to customer issues via email and other support channels.
- Provide accurate information and solutions to resolve client issues and ensure customer satisfaction.
- Coordinate with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed.
- Maintain a high level of professionalism, empathy, and a client-first attitude in all interactions.
- Document customer interactions, feedback, and resolutions for future reference and continuous improvement.
- Identify and recommend process improvements to enhance customer support efficiency.
Requirements
- Proven work experience in a customer support role, preferably within the IT or SaaS industry.
- Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently.
- Ability to work well under pressure, multitask, and manage multiple priorities simultaneously.
- Basic understanding of the software industry or willingness to learn technical aspects of the company’s products.
- Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- Strong organizational skills with attention to detail and a problem-solving mindset.
Personal Attributes:
- Empathetic and patient, with the ability to remain calm under pressure
· Strong verbal and written communication skills
· Customer-focused mindset with a professional and respectful approach
· Detail-oriented and proactive in resolving client issues
· Adaptable and quick to learn new tools and processes
· Team player with a positive attitude and strong sense of ownership
Educational Requirements:
- Bachelor’s degree required
Benefits:
- Open Door working culture
- Early Joining Benefit
- Potential for internal growth and full-time opportunity
- Recognition and rewards
- Festival and team celebrations
- Flexible work timings
- No Sandwich Leave Policy
- Referral Bonus Program
- Medical Insurance
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your Current CTC?
Work Location: In person
