Iceberg Hospitality and Entertainment LLP is a leading name in Pune’s hospitality and entertainment sector, renowned for its diverse range of upscale and unique dining experiences. The company is dedicated to providing guests with an engaging and memorable sensory experience across its various venues. Each establishment under the Iceberg umbrella like Prem’s, Swig, Soy Como Soy, Kinki and etc. is designed to offer a distinctive atmosphere, exceptional service, and high-quality cuisine.
You can find more information on the link below:
Key Responsibilities:
Guest Experience Management:
- Ensure a welcoming guest experience and maintain high service standards.
- Personally handle escalations and ensure timely resolution of complaints.
Order & Service Oversight:
- Oversee accurate order processing and timely service delivery.
- Maintain in-depth menu and beverage knowledge to guide guests effectively.
Team Leadership & Staffing:
- Recruit staff through professional networks and references.
- Train, mentor, and evaluate staff performance.
- Conduct regular team meetings and performance reviews.
Purchase & Inventory Management:
- Manage procurement based on forecasted demand and operational requirements.
- Negotiate with vendors and monitor cost control and wastage.
Operational & Compliance Oversight:
- Ensure adherence to company policies, hygiene standards, and statutory regulations.
- Coordinate with local authorities, including police and municipal officials, when required.
Administrative & HR Coordination:
- Monitor attendance, rostering, and coordinate payroll with HR.
- Maintain documentation, licenses, and compliance records.
Financial Management & Reporting:
- Monitor daily sales, control expenses, and analyse profitability.
- Prepare periodic operational and financial reports for management.
Marketing & Business Development:
- Support promotional activities, local marketing initiatives, and event planning.
- Build relationships with regular guests to drive repeat business.
Crisis & Risk Management:
- Handle emergency situations effectively and ensure staff preparedness.
- Implement loss prevention and safety measures.
Vendor Management
- Identify, onboard, and maintain strong relationships with approved vendors and suppliers.
- Negotiate pricing, payment terms, and contracts to ensure cost-effectiveness and quality standards.
- Evaluate vendor performance regularly to ensure reliability and consistency.
Strategic Planning & Business Growth
- Develop and execute strategies to improve revenue, guest satisfaction, and operational efficiency.
- Identify new business opportunities, partnerships, and service innovations to enhance brand positioning.
Qualifications:
- Previous experience in a supervisory role in the restaurant or hospitality industry.
- Strong customer service skills with a proven ability to manage difficult situations gracefully.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a high-pressure environment.
- Knowledge of food and beverage service, including wine and cocktail pairings.
- Flexible schedule, including evenings, weekends, and holidays as required.
How to Apply:
Interested candidates should submit their resume and a brief cover letter to or reach out to us at 9271110804. We look forward to meeting you!
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Pune, Maharashtra (Pune, Pune District): Reliably commute or planning to relocate before starting work (Required)
Location:
- Pune, Maharashtra (Pune, Pune District) (Required)
Work Location: In person
