Location: Mumbai / Thane (Project-specific)
Industry: Banking | NBFC | Financial Services
Employment Type: Full-Time
Experience: 0–5 Years (Freshers with good communication skills can also apply for eligible projects)
Job Summary
We are hiring Collections Executives/Recovery Officers for leading Banking and NBFC clients. The role involves managing overdue customer accounts, ensuring timely recovery of outstanding payments, and maintaining positive customer relationships while adhering to company and regulatory guidelines.
Key Responsibilities
- Contact customers through outbound calls to collect overdue payments.
- Follow up with customers regarding pending EMIs and outstanding dues.
- Negotiate repayment plans and resolve customer payment issues.
- Maintain accurate records of customer interactions and payment commitments.
- Ensure compliance with company policies and regulatory guidelines during the collection process.
- Achieve monthly collection and recovery targets.
- Coordinate with internal teams for account resolution and closure.
- Escalate complex cases to the concerned departments whenever required.
Eligibility
- Graduate or Undergraduate (as per project requirement)
- Freshers and experienced candidates can apply
- Experience in Banking, NBFC, Collections, Recovery, Customer Service, or Telecalling is preferred.
- DRA Certification is mandatory for applicable collection projects.
- Good communication skills in English, Hindi, and regional languages (preferred).
Required Skills
- Collections
- Loan Recovery
- Tele Collections
- Recovery Process
- Customer Handling
- Negotiation Skills
- Communication Skills
- Payment Follow-up
- CRM Knowledge
- MS Office Basics
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
