Job Description – Customer Care & Front Office Executive
Company: Thamirabarani & Co.
Department: Retail Operations
Job Title: Customer Care & Front Office Executive
Reports To: Store Manager
Job Summary
The Customer Care & Front Office Executive is responsible for managing the store's front office operations, attending to walk-in and phone customers, supporting sales activities, handling customer inquiries, maintaining customer records, coordinating order processing, and ensuring a smooth customer experience. The role also includes assisting with daily store administration, customer communication, and receipt management.
Key Responsibilities
Customer Service & Front Office
- Welcome and assist walk-in customers in a professional and friendly manner.
- Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
- Provide accurate information about products, pricing, offers, availability, and company policies.
- Handle customer complaints, feedback, and service requests, ensuring timely resolution.
- Maintain excellent customer relationships and ensure high customer satisfaction.
Sales Support
- Guide customers in selecting suitable products based on their requirements.
- Support the sales team in achieving daily and monthly sales targets.
- Generate quotations and assist customers with order placement.
- Follow up with customers regarding inquiries, quotations, and pending orders.
- Promote new products, seasonal offers, and promotional campaigns.
Billing & Receipt Management
- Coordinate with the billing counter for smooth customer service.
- Verify customer receipts and billing details whenever required.
- Maintain records of sales receipts, customer orders, and payment confirmations.
- Assist customers with billing-related queries and payment issues.
- Ensure proper filing and documentation of customer receipts and transaction records.
Order Processing & Delivery Coordination
- Process customer orders accurately.
- Coordinate with Stores, Warehouse, Dispatch, and Logistics teams for timely order fulfillment.
- Update customers on order and delivery status.
- Handle order modifications, cancellations, exchanges, and returns as per company policy.
Customer Database Management
- Maintain customer records and contact information.
- Collect customer feedback and prepare customer service reports.
- Support customer loyalty programs and membership registrations.
- Update customer information in ERP/CRM systems.
Administrative Support
- Maintain front office registers and customer service documentation.
- Prepare daily reports on customer inquiries, sales support activities, and pending issues.
- Coordinate with Sales, Accounts, Warehouse, Marketing, and other departments.
- Perform other duties assigned by the Store Manager.
Qualifications
- Any Bachelor's Degree.
- 1–3 years of experience in Retail, Customer Service, Front Office, or Sales Support.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent communication and interpersonal skills.
- Customer-focused attitude with a pleasant personality.
- Good sales and customer handling skills.
- Basic knowledge of billing procedures and receipt management.
- Proficiency in MS Office and ERP/POS software (Gofrugal experience is an added advantage).
- Good organizational and multitasking abilities.
- Ability to work in a fast-paced retail environment.
Key Performance Indicators (KPIs)
- Customer satisfaction and service quality.
- Customer inquiry response time.
- Accuracy in order processing and documentation.
- Sales support effectiveness.
- Proper maintenance of customer and receipt records.
- Timely resolution of customer complaints.
- Coordination efficiency with internal departments.
Working Hours
As per company policy.
Work Location : All Over Tamil Nadu
Food and Accommodation provided by company
Thamirabarani & Co.
Contact Name: Amutha A (HR Manager)
Contact No: 9042818851
Mail Id: [email protected]
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
Work Location: In person
