Required Desktop Support Engineer with at least 3 years of hands-on experience in providing technical support for end users. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and experience supporting IT infrastructure in a corporate environment.
KEY RESPONSIBILITIES :
- Provide Level 1 & Level 2 desktop support to end users (on-site and remote).
- Install, configure, and maintain desktop/laptop hardware, printers, scanners, and peripherals.
- Troubleshoot and resolve issues related to Windows OS, MS Office, Outlook, and other standard applications.
- Configure and troubleshoot LAN, WAN, Wi-Fi and network connectivity issues.
- Handle email configuration and troubleshooting (Outlook, Exchange, O365).
- Perform OS installation, upgrades, and patching.
- Provide support for antivirus, endpoint security, and system updates.
- Maintain IT asset inventory and documentation.
- Coordinate with vendors for hardware repairs and replacements.
TECHNICAL SKILLS REQUIRED :
- Windows 7/10/11, basic knowledge of Windows Server
- MS Office / Outlook / Teams
- Hardware troubleshooting (Desktop, Laptop, Printers)
- Basic networking (TCP/IP, DNS, DHCP)
- Remote support tools (AnyDesk, TeamViewer, RDP, etc.)
- Antivirus & endpoint security tools
SURVEILLANCE & CCTV SYSTEMS :
· Installation & Config: End-to-end setup of IP and Analog cameras, including PTZ (Pan-Tilt-Zoom).
· NVR/DVR Management: Configure Network Video Recorders, manage storage arrays (RAID) for video retention, and optimize bandwidth usage.
· VMS Expertise: Administer Video Management Software (like Bosch, Milestone) to manage user permissions and remote viewing.
SOFT SKILLS :
- Strong communication and interpersonal skills
- Good problem-solving and analytical abilities
- Ability to work independently and in a team
- Customer-focused approach
- Willingness to work in shifts if required
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Work Location: In person
