VuNet is a pioneer in Business Journey Observability, leveraging Big Data and Machine Learning to transform digital experiences across the financial services. Our deep-tech platform provides end-to-end visibility into customer journeys — empowering proactive issue resolution, operational resilience, and superior user satisfaction.
If you’ve ever used instant payment systems like UPI, chances are you’ve already experienced the power of our platform — we monitor over 28 billion digital transactions monthly (that’s equal to watching 3 years of tik-tok videos), touching 400 million users with leading banks and financial institutions.
VuNet is Series B funded, part of NASSCOM DeepTech Club, awarded NASSCOM’s AI Gamechanger, recognized in Forbes DGEMS 200 and by several global analysts including Gartner, Omdia.
We’re building a new category of observability purpose-built for complex digital journeys — across payments, lending, core banking and more — already powering some of the largest banks in India and MEA.
- Governs the process compliance of Implementation, Expert Services and Customer Success teams across CSG
- Continuously tracks progress of Implementation projects and reports status to departmental heads and management.
- Co-ordinates with internal teams (Sales, Presales, Engineering, CSG) to clear any information or communication hurdles that are inhibiting the progress of implementation projects
- Ensures project repositories are created and requisite documents are uploaded - per implementation project and per customer for Expert Services and Customer Success teams combined
- Schedules meeting with internal stakeholders as needed with agenda published in advance.
- Tracks JIRA tickets and seeks timely updates and commitments from Engineering and keeps CSG stakeholders updated of status.
- Tracks completion and documentation of Customer Business Reviews (driven by Customer Success) as per schedule
- Tracks creation and status of expansion opportunities created via ES and CS engagements
- Commissions a periodic Customer Pulse Survey for VuNet Services.
- 6-10 years as a Program Manager in an IT Tech services company
- Proven knowledge of using AI tools to improve PM deliverables and innovate within function
- Good hands-on knowledge of Excel/Google Sheets, Powerpoint, Project management tools (MS Project etc.)
- Good communication skills in English (Written and Spoken)
- Willing to work out of office all 5 days of the week
- Program/Project Management related certifications would be a definite plus
- The candidate will own the outcome. This requires patience, perseverance, proactive communication and ability to manage multiple stakeholders with varied personas
At VuNet, we’re building a world-class observability platform, proudly Made in India — and we're just getting started.
We’re a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious — especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI.
More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team.
If you’re looking to work on cutting-edge technology, make a real impact, and grow with a supportive team — you’ll feel right at home at VuNet.
- Health insurance coverage for you, your parents, and dependents.
- Mental wellness and 1:1 counselling support.
- A learning culture that promotes growth, innovation, and ownership.
- Transparent, Inclusive, and high-trust workplace culture.
- New Gen AI and integrated Technology workspace.
- Supportive career development programs to expand your skills and enhance expertise with various training programs.
