Job Summary
We are looking for a smart, organized, and customer-friendly Front Office Secretary to manage front desk operations, patient appointments, billing, and daily administrative work at the clinic.
Key Responsibilities
- Communicate confidently with patients in English (local language preferred).
- Greet patients and manage check-in/check-out.
- Schedule, confirm, reschedule and cancel appointments.
- Send reminders for upcoming appointments via call, SMS, or messaging apps.
- Handle phone calls, WhatsApp messages, and patient inquiries.
- Manage waiting area patients and maintain smooth patient flow.
- Handle basic complaints politely and escalate when needed.
- Collect payments via Cash, UPI, Credit/Debit Card, and POS machine.
- Issue receipts and maintain daily payment records.
- Maintain attendance register and front desk records.
- Update patient files, appointments, and follow-up lists.
- Coordinate with doctors and staff for daily schedules.
- Keep reception area clean, professional, and organized.
Requirements
- Graduate / Undergraduate.
- Experience in clinic, hospital, or front desk preferred.
- Good English speaking and basic computer skills.
- Polite, punctual, well-presented, and multitasking ability.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
