Job Responsibilities
- Handle customer queries through Email and Chat support.
- Process customer requests accurately within defined timelines.
- Update and maintain customer records in internal systems.
- Verify, review, and process customer information.
- Ensure quality and accuracy while handling assigned tasks.
- Follow company policies, SOPs, and client guidelines.
- Coordinate with internal teams to resolve customer issues.
- Maintain productivity and quality targets.
- Prepare reports and complete assigned documentation.
Required Skills
- Good written English communication skills.
- Basic computer knowledge and typing skills.
- Knowledge of MS Office (Word, Excel, Outlook).
- Ability to work in a fast-paced environment.
- Strong attention to detail and accuracy.
- Good analytical and problem-solving skills.
- Willingness to work in rotational shifts or night shifts.
Educational Qualification
- Any Graduate / Diploma.
- Final-year students awaiting results may also apply (subject to company policy).
Preferred Skills
- Experience in Email Support, Chat Support, Data Entry, Back Office Operations, or Non-Voice BPO.
- Good typing speed with high accuracy.
- Basic knowledge of CRM or ticketing tools is an added advantage.
Benefits
- Attractive Salary Package
- Performance Incentives
- Paid Training
- Career Growth Opportunities
- PF & ESI Benefits (As Applicable)
- Friendly Work Environment
- Night Shift Allowance (If Applicable)
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
