Role: Service Desk Lead
Location: CHN /BLR
Exp: 4-6 yrs
Mode of interview : Virtual
Must have:
- Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
- Strong knowledge of ITIL framework and service desk operations.
- Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
- Excellent leadership, communication, and problem-solving skills.
Good to have:
- Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
- Strong knowledge in capacity management, resource planning, reporting & analytics.
Job Function
IT INFRASTRUCTURE SERVICES
Desired Skills
IT Helpdesk | IT IS_Service Desk | Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
