Company: WEXO Ventures Pvt. Ltd.Position: Customer Support InternInternship Duration: 6 MonthsWork Mode: Work From Home (Remote)Experience: Fresher / Students / Recent GraduatesStipend: ₹3,000 – ₹7,000 per month after successful completion of the first 3 months
About the Internship
WEXO Ventures Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Support Interns to join our team. This 6-month internship provides practical experience in customer communication, complaint handling, issue resolution, and coordination with internal teams.
Key Roles & Responsibilities
- Handle customer queries through phone, chat, and other support channels.
- Resolve order, payment, delivery, and account-related issues.
- Coordinate with vendors, riders, and operations teams to resolve customer complaints.
- Follow up on pending or unresolved customer issues until proper resolution.
- Maintain accurate records of complaints, feedback, and resolutions.
- Collect customer feedback and identify recurring customer problems.
- Maintain professional and polite communication with customers.
- Ensure a positive customer experience and satisfaction.
- Escalate complex or critical issues to the appropriate team or manager.
- Support the operations team in improving customer service processes.
Internship Structure
Total Duration: 6 Months
First 3 Months
- Training and practical learning
- Customer communication and support handling
- Understanding company processes and systems
- Performance evaluation
After 3 Months
- Eligible interns may receive a monthly stipend of ₹3,000 – ₹7,000, based on performance and company policy.
- Increased responsibilities and practical exposure.
- Continued performance evaluation throughout the internship.
Skills Required
- Good verbal and written communication skills.
- Basic knowledge of computers and internet applications.
- Ability to communicate professionally with customers.
- Problem-solving and active listening skills.
- Patience and a customer-focused attitude.
- Ability to work independently in a remote environment.
- Basic knowledge of MS Office/Google Workspace is an advantage.
Who Can Apply?
- Freshers
- Students looking for practical experience
- Recent graduates
- Candidates interested in Customer Support, Operations, or Customer Experience
What You Will Learn
- Customer service and relationship management
- Complaint and issue resolution
- Professional communication
- Order and delivery support processes
- Vendor and rider coordination
- Customer feedback management
- Remote-work communication and teamwork
Work Mode
100% Work From Home
Internship Duration
6 Months
Stipend
₹3,000 – ₹7,000/month after completion of the first 3 months, based on performance and company policy.
Pay: ₹3,000.00 - ₹7,000.00 per month
Work Location: Remote
