Job Summary
We are looking for an experienced and results-driven Collections Head (Payday Loan Experience Preferred)to lead customer collections, recover outstanding payments, and maintain healthy customer relationships. The ideal candidate should possess strong communication and negotiation skills, excellent attention to detail, and the ability to consistently achieve collection targets.
Key Responsibilities
- Contact customers via phone, email, or written communication regarding overdue payments.
- Follow up on outstanding invoices and payment commitments.
- Negotiate payment plans and settlement agreements.
- Maintain accurate records of collection activities and customer interactions.
- Investigate and resolve billing discrepancies and payment-related issues.
- Monitor accounts receivable aging reports and prioritize recovery efforts.
- Escalate delinquent accounts when necessary.
- Ensure compliance with company policies and applicable legal regulations.
- Prepare collection reports and provide regular recovery updates to management.
Required Skills
- Excellent communication and negotiation skills.
- Strong problem-solving and conflict-resolution abilities.
- High attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to work under pressure and achieve collection targets.
- Proficiency in MS Office and accounting/ERP software.
- Collection recovery rate.
- Reduction in overdue accounts.
- Timely follow-up and successful recovery of outstanding payments.
- Accuracy of collection records and reporting.
Qualifications
· Graduate candidates are eligible to apply.
- Bachelor's degree in Business, Finance, Accounting, or a related field is preferred.
- Prior experience in collections, customer service, finance, or accounts receivable is preferred.
- Knowledge of collection procedures and debt recovery practices will be an added advantage.
Position: Collections Executive
Location: Noida, Uttar Pradesh
Employment Type: Full-Time (Work from Office)
Salary: As per industry standards
Experience: 1–5 years (Candidates with Payday Loan/NBFC/Fintech collections experience preferred)
Pay :As per industry standards
Email-id: [email protected]
Contact Number: 9820741562
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
