Role Overview:
The receptionist is the first point of contact at Perself – Heal and Feel and plays a key role in creating a warm, safe, and professional environment for clients. This role involves managing front desk operations, coordinating appointments, and ensuring smooth day-to-day functioning of the center.
Key Responsibilities:
1. Client Handling & Front Desk Management
- Greet clients warmly and ensure a comfortable waiting experience
- Maintain a calm, empathetic, and non-judgmental approach
- Handle walk-ins and guide them about services
2. Appointment Scheduling
- Manage bookings via calls, WhatsApp, and in-person requests
- Maintain and update appointment calendars
- Send reminders and follow-ups to clients
3. Communication Management
- Attend phone calls and respond to inquiries professionally
- Share basic information about services, sessions, and fees
- Direct queries to the psychologist when required
4. Billing & Payments
- Handle session payments (cash, UPI, etc.)
- Maintain basic records of transactions
- Share receipts and update payment logs
5. Administrative Support
- Maintain client records confidentially
- Organize files, forms, and daily reports
- Assist in basic office coordination
6. Space & Experience Management
- Ensure the center is clean, organized, and welcoming
- Maintain a peaceful and therapeutic environment
- Coordinate with housekeeping or vendors if needed
Skills & Qualities Required:
- Good communication skills (Hindi & English; Bengali is a plus)
- Polite, empathetic, and presentable personality
- Basic computer knowledge (Google Sheets, WhatsApp, email)
- Organized and responsible
- Interest in mental wellness is preferred
Work Culture at Perself:
- Compassion-driven and client-first approach
- Professional yet warm environment
- Focus on confidentiality, respect, and emotional safety
Pay: ₹4,000.00 - ₹6,000.00 per month
Work Location: In person
