System Management & Oversight
- Oversee the performance, maintenance, and enhancement of:
- Proprietary CRM platform
- Company website and digital assets
- HR Management System (HRMS)
- Ensure system uptime, reliability, and performance optimization.
- Identify and implement process improvements and automation opportunities.
2. Vendor & Partner Management
- Manage relationships with external IT vendors, developers, and service providers.
- Define project scope, timelines, deliverables, and SLAs.
- Monitor vendor performance and ensure adherence to quality standards.
- Negotiate contracts, pricing, and service agreements.
- Coordinate issue resolution and escalation with vendors.
3. Project Management
- Lead IT projects including system upgrades, integrations, and new implementations.
- Develop project plans, timelines, and budgets.
- Ensure timely and cost-effective execution of projects.
- Coordinate with internal stakeholders to define requirements and priorities.
4. Business Alignment & Stakeholder Management
- Collaborate with departments (Sales, Marketing, HR, Operations) to understand system needs.
- Translate business requirements into technical solutions with vendor support.
- Provide regular updates to management on IT initiatives and system performance.
5. Data Security & Compliance
- Ensure data security, backups, and disaster recovery plans are in place.
- Monitor compliance with internal policies and applicable regulations.
- Implement best practices for cybersecurity and access controls.
6. User Support & Training
- Ensure effective user support for CRM, website backend, and HRMS.
- Coordinate training sessions for employees on system usage.
- Maintain documentation for systems, processes, and troubleshooting.
7. Budgeting & Cost Control
- Prepare and monitor IT budgets.
- Optimize IT spending while maintaining service quality.
- Track vendor billing and ensure cost efficiency.
