3-5 years of experience in technical support, platform administration, or IT operations
Familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)
Experience using ITSM tools like ServiceNow, Jira, or equivalent
Strong communication skills and empathy for end users
Ability to follow processes and SOPs with consistency
Logical thinking and troubleshooting ability
Time management and task prioritization
Attention to detail and strong documentation habits
Willingness to escalate and collaborate with more senior team members
ITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, Excel
Microsoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integration)
Dynamics 365: Exposure to D365 applications and their integration with Power Platform
Troubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracing)
Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPNs)
Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gateways
Power Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Platform
AI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Copilots
ALM & DevOps: Azure DevOps, GitHub Actions
Monitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Insights
Data, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAuth
Task Management & Work Tracking: Azure Boards, Microsoft Planner
