a. Customer representative on shop floor
b. Ensure all leading indicators inline to avoid the customer complaints/ claims
c. To ensure the quality functioning as per the plan throughout the chain.
d. To ensure the adequacy of the Quality management systems as per the ISO 9001 + ISO 45001 requirements and to maintain.
e. Analytical evaluation / actions through RCA’s and improvements
a. Management of QMS throughout the organisation and interaction with the other department
b. Managing Internal and external audit
c. Conduct MRM , Follow up on regular basis on the targets or specific assignments to the members of the management review.
d. Updating the superiors regarding the progress of all the allotted tasks on regular basis.
e. Maintains records as a part of documents compliance.
f. Maintain HOKE and safety throughout the areas of responsibility
g. Ensure all leading and lagging indicators are maintained as per the goal wrt QBSC
h. Drive improvements - cost reduction as well as quality improvement
i. Ensure group Q requirements are well established ( including MMR ) and implemented
j. Competency evaluation / enhancement of Q + operations team
3. Key Responsibilities & Job Content
QC :
a. Testing of the product as per the test procedures
b. Corrective actions and compliance to the corrective actions on NC’s and CCF’s
c. Evaluate incoming goods and finished products as per the Roxul Rockwool control procedures and work instruction.
d. Prepare / maintain / improve product + RM/PM/FM specs
Customer:-
a. Addressing and integrating customer specific requirements
b. Customer satisfaction.
c. Handle Customer complaints
Certification :-
a. Quality Certification of finish goods
b. Secure the implementation and right to use of the quality marks / certificates of finished goods and health certificates like EUCEB, KORONA etc.
c. Interactions with external certifying bodies ( System certification )
Laboratory:-
a. Prepare and updating the product and raw material specifications.
b. Third party inspection of products and raw materials as per the agreed frequency.
c. Carrying out the inspection of product and raw material as per specs / work instruction / frequency
d. Ensure the calibration of all the lab equipment in close coordination with PM function
Improvement:-
a. Proposing and implementing cost saving activities in the area of responsibility.
b. Productivity improvement
c. Reduction in cost of product testing.
d. Drive Fit 4 Purpose projects
e. Participation as leader in QEP ( Quality Endurance Plan )
Man management:-
a. Training of staff / associates on the Quality systems.
b. Shift management
c. Allocation of manpower
Supplier management:-
a. Supplier selection and evaluation ,Re-evaluation activities
b. Supplier rating
