Job description
Designation: Customer Support & Sales Executive
Role & responsibilities:
· Convert incoming order request via email / chat / phone
· Assist customers in navigating our products/services, troubleshooting issues, and providing
Solutions to their problems.
· Handle and resolve customer complaints in a professional and empathetic manner, aiming for
first-contact conversion.
Preferred candidate profile
·Exp 1+ years in sales.
·US calling experience min of 6 months
· Must be ok with US shift hours
·Excellent spoken & writing communication
·Results-oriented mindset with a drive to meet and exceed sales targets.
About Us
Whether you are a degree holder, designer, marketer, or customer care specialist, you will find your role
here a chance to build a career in a thriving international business. We are a financially stable, high-
growth e-commerce company generating over $10 million in annual revenue, driven by a vertically
integrated model that combines cutting-edge digital commerce with robust in-house manufacturing, with
offices across Gurgaon, Faridabad, United States.
- Currently recruiting for Gurugram office, very near to Sikanderpur metro station
- Very attractive Rewards and Recognition program
With operations rooted in India and expanding across the United States and the United Kingdom, we
serve a diverse global customer base through exceptional products and seamless fulfilment.
Our Global Footprint
Gurgaon & Faridabad (India): Innovation, manufacturing, and operational headquarters.
United States & United Kingdom: Sales, marketing, and customer experience hubs.
What Sets Us Apart
In-House Manufacturing: Full control over quality, timelines, and innovation.
Digital-First DNA: Technology-led processes and data-driven decision making.
Sustainable Growth: Financially sound with a clear path to scalable, long-term expansion.
Why Work With Us
Impact at Scale: Shape products that reach thousands of customers globally.
Culture of Ownership: Agile teams, flat structure, and transparent communication.
Job Type: Full-time
Pay: ₹300,000.00 - ₹500,000.00 per month
Benefits:
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- CURRENT CTC?
- EXPECTED CTC ?
- NOTICE PERIOD?
Education:
Experience:
- International voice process: 1 year (Required)
- Customer service: 1 year (Required)
- Customer support: 1 year (Required)
Location:
- Gurugram, Haryana (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
