Job Title: Front Office Executive
Department: Front Office
Reporting To: Front Office Manager
Number of Openings: 2
Experience Required: Minimum 2 years in a similar role (hotel/hospitality industry preferred)
Employment Type: Full-Time
Job Summary
We are looking for experienced and guest-focused Front Office Executives to manage front desk operations and ensure a smooth, welcoming experience for all guests from check-in to check-out.
Key Responsibilities
- Greet, register, and assign rooms to guests; manage check-in and check-out procedures efficiently
- Handle guest reservations, cancellations, and modifications (via phone, email, or walk-in)
- Respond promptly and professionally to guest queries, requests, and complaints
- Coordinate with housekeeping, F&B, and other departments to ensure timely service delivery
- Maintain accurate guest records and process payments/billing
- Handle cash, credit card transactions, and daily reconciliation of the front desk cash register
- Provide information about hotel facilities, services, and local attractions
- Maintain the front desk area and lobby to reflect the hotel's brand and cleanliness standards
- Handle emergency situations, guest security concerns, and escalate issues to management as needed
- Maintain guest confidentiality and data privacy at all times
Required Skills & Qualifications
- Bachelor's degree/diploma in Hotel Management, Hospitality, or related field preferred
- Minimum 2 years of experience in a front office/front desk role, preferably in a hotel
- Good communication skills in English (additional regional/language skills a plus)
- Proficiency in hotel management software/PMS (e.g., IDS, Opera, or similar)
- Pleasant personality, well-groomed appearance, and strong customer service orientation
- Ability to multitask and work under pressure
- Willingness to work in rotational shifts, including weekends and holidays
Job Title: Housekeeping Executive
Department: Housekeeping
Reporting To: Executive Housekeeper
Number of Openings: 2
Experience Required: Minimum 2 years in a similar role (hotel/hospitality industry preferred)
Employment Type: Full-Time
Job Summary
We are seeking dedicated and detail-oriented Housekeeping Executives to maintain the highest standards of cleanliness, hygiene, and presentation across guest rooms and public areas of the hotel.
Key Responsibilities
- Supervise and/or perform daily cleaning and servicing of guest rooms, corridors, and public areas
- Ensure rooms are prepared as per hotel standards before guest check-in
- Inspect rooms and common areas regularly to maintain quality and hygiene standards
- Maintain inventory of housekeeping supplies, linen, and guest amenities; report shortages to management
- Coordinate with front office for room status updates (vacant, occupied, dirty, clean, out-of-order)
- Handle guest requests related to housekeeping promptly (extra amenities, laundry, etc.)
- Ensure proper handling and maintenance of housekeeping equipment
- Follow safety and hygiene protocols, including handling of chemicals and cleaning agents
- Report maintenance issues (plumbing, electrical, furniture damage) to the maintenance department
- Assist in training and supervising junior housekeeping staff, if required
Required Skills & Qualifications
- Minimum 2 years of experience in housekeeping, preferably in a hotel or hospitality setup
- Basic knowledge of cleaning techniques, chemicals, and equipment used in hospitality housekeeping
- Attention to detail and strong sense of hygiene and cleanliness
- Physically fit and able to perform manual tasks, including standing/walking for long hours
- Basic communication skills; ability to understand and follow instructions
- Willingness to work in rotational shifts, including weekends and holidays
- Prior experience handling housekeeping inventory/stock is an added advantage
Contact : 89037 39243
Benefits:
Ability to commute/relocate:
- Tirupur H.O, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Location:
- Tirupur H.O, Tamil Nadu (Preferred)
Work Location: In person
