We are looking for a confident, responsible and organised CRM, Order Processing & Process Coordination Executive. The candidate will communicate with clients, confirm orders, manage the CRM and coordinate the complete internal process—from customer enquiry and order confirmation to dispatch and successful delivery.
Key Responsibilities:
Customer & CRM Management:
* Communicate with clients through phone calls and WhatsApp
* Understand customer requirements and provide accurate product information
* Follow up with interested customers and convert enquiries into confirmed orders
* Maintain professional relationships with new and existing customers
* Record all customer conversations, follow-ups and order updates in the CRM
* Take complete responsibility for keeping the CRM accurate and up to date
Order Processing:
* Confirm product, quantity, price, payment and delivery details with customers
* Create and process confirmed orders in the company’s CRM or order-management system
* Maintain accurate customer and order details in CRM and Excel sheets
* Share quotations, invoices, payment details and order confirmations with customers
* Track orders from confirmation through production, billing, packing, dispatch and delivery
* Follow up on pending payments, incomplete orders and delayed deliveries
Process Coordination:
* Coordinate the complete workflow between sales, accounts, production, inventory, packing and dispatch teams
* Ensure every department receives complete and accurate order information
* Follow up with concerned team members to ensure tasks are completed on time
* Maintain process trackers for confirmed, pending, under-process, packed and dispatched orders
* Monitor order timelines and ensure that committed delivery dates are followed
* Identify process delays, missing information and operational issues
* Escalate urgent orders, delays or unresolved issues to the concerned manager
* Coordinate with courier and logistics partners when required
* Ensure that the company’s order-processing procedures and checklists are followed
* Provide customers with regular order status and delivery updates
* Coordinate customer complaints, returns, replacements and order corrections
* Ensure proper communication and smooth handover between departments
* Follow up until each assigned task or order is successfully completed
Reporting Responsibilities:
* Prepare daily reports for enquiries, follow-ups, confirmed orders and pending orders
* Maintain reports for payments, production, packing, dispatch and delivery status
* Share pending-task and process-delay reports with management
* Update daily work status and highlight issues requiring immediate attention
Required Skills:
* Good communication and customer-handling skills
* Confidence in speaking with clients over phone calls and WhatsApp
* Strong follow-up and process-coordination skills
* Basic knowledge of Microsoft Excel and CRM software
* Ability to coordinate with multiple departments and team members
* Ability to manage customer enquiries and close orders
* Basic computer, email and internet knowledge
* Good organisational, time-management and problem-solving skills
* Attention to detail and accurate data entry
* Ability to manage multiple customers, orders and tasks simultaneously
* Responsible attitude and a strong sense of task ownership
Qualifications:
* Minimum qualification: 12th Pass or Graduate
* Freshers with strong communication and coordination skills may apply
* Experience in CRM, telecalling, customer support, sales coordination, process coordination or order processing will be preferred
Who Should Apply?
Candidates who can communicate confidently with customers, follow up regularly, confirm orders and independently coordinate the complete order-processing cycle. The candidate should be capable of working with different departments and taking responsibility for each order until its successful delivery.
Pay: ₹12,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Kanota, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Location:
- Kanota, Rajasthan (Preferred)
Work Location: In person
