The Food & Beverage Service Associate is responsible for delivering exceptional guest experiences by providing warm, attentive, and efficient service while maintaining the highest standards of hygiene, product knowledge, and operational excellence at Bai Mu Dan.
Key Responsibilities
1. Guest Experience
2. Food & Beverage Service
3. Product Knowledge
4. Hygiene & Food Safety
5. Operational Responsibilities
6. Teamwork
7. Cash & POS (If Assigned)
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Rules & Expectations
Attendance & Punctuality
* Report to duty at least 10 minutes before the scheduled shift.
* Attendance must be marked through the designated attendance system.
* Unauthorized absences or repeated late arrivals may lead to disciplinary action.
Grooming Standards
* Uniform must be clean, ironed, and worn correctly at all times.
* Maintain neat hair, trimmed nails, and excellent personal hygiene.
* No excessive jewellery, strong perfumes, or unprofessional appearance.
Mobile Phone Policy
* Personal mobile phones are not permitted during service hours except with management approval.
* Phones may only be used during designated breaks.
Guest Interaction
* Never argue with guests.
* Maintain professional language and behaviour at all times.
* Avoid discussing internal company matters, salaries, or personal issues with guests.
Service Standards
* Tables should always remain clean and presentable.
* Dirty dishes must be cleared promptly.
* Maintain awareness of guest needs without waiting to be called.
Hygiene & Safety
* Follow all food safety, cleaning, and sanitation procedures.
* Report equipment damage, spillages, or hazards immediately.
* Prevent food wastage and handle company property responsibly.
Inventory Responsibility
* Report shortages, damages, or breakages immediately.
* Handle crockery, cutlery, glassware, and equipment with care.
* Minimize wastage through responsible handling and portion awareness.
Performance Expectations
Every Food & Beverage Service Associate is expected to:
* Deliver outstanding hospitality with every guest interaction.
* Maintain speed, accuracy, and consistency during service.
* Uphold Bai Mu Dan’s premium service standards.
* Demonstrate honesty, integrity, accountability, and professionalism.
* Continuously improve through learning, training, and constructive feedback.
* Be flexible in assisting across service, barista support, cashiering, packaging, events, and other operational responsibilities as assigned by management.
Pay: ₹8,683.04 - ₹24,676.21 per month
Benefits:
- Food provided
- Paid sick time
Work Location: In person
