Company: HayahCare (Ghazal Exim LLP)
Location: Paroppadi, Kozhikode, Kerala
Job Type: Full-time
About the Role
HayahCare is looking for a proactive and customer-focused Customer Support Executive & Telecaller to join our growing team. The ideal candidate will be responsible for handling customer enquiries, following up with sales leads, assisting customers with product information, processing online orders, and ensuring a smooth order fulfilment process.
If you have excellent communication skills, enjoy interacting with customers, and are comfortable using computers, we'd love to hear from you.
Key Responsibilities
- Respond to customer enquiries via phone, WhatsApp, email, and social media.
- Handle inbound and outbound customer calls professionally.
- Follow up with sales leads and convert enquiries into orders.
- Explain product features, benefits, and pricing to customers.
- Assist customers with placing and tracking online orders.
- Process online orders accurately.
- Print shipping labels, invoices, and packing slips.
- Coordinate with the warehouse and courier partners for timely dispatch.
- Resolve customer concerns related to orders, deliveries, returns, and replacements.
- Maintain customer records and update order status.
- Provide excellent customer service to ensure customer satisfaction.
- Support day-to-day e-commerce operations as required.
Requirements
- Preferred Experience: 1–2 years in Customer Support, Telecalling, Sales, or E-commerce Operations.
- Freshers with excellent communication skills are encouraged to apply.
- Good verbal communication skills in Malayalam and English (Hindi is an added advantage).
- Basic computer knowledge (MS Office, internet, email, etc.).
- Comfortable using WhatsApp Web and online order management systems.
- Positive attitude and customer-first approach.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
Preferred Skills
- Customer handling and communication
- Telecalling and lead follow-up
- Sales and persuasion skills
- Problem-solving ability
- Basic computer proficiency
- Attention to detail
- Multitasking
What We Offer
- Competitive salary based on experience.
- Friendly and supportive work environment.
- Opportunity to learn and grow in the e-commerce industry.
- Performance-based incentives (where applicable).
- Career growth opportunities within the company.
Job Types: Full-time, Permanent
Experience:
- Customer Support / Telecalling / Sales: 1–2 years preferred
- Freshers are welcome to apply
Education:
- Higher Secondary (12th Pass) or above preferred
Pay: ₹8,642.27 - ₹10,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Paid time off
Work Location: In person
