Role Summary :
We are looking for a Desktop Support Engineer L1 to provide end-user support for Microsoft 365, Windows endpoints, and cloud services. You will be the first point of contact for user issues, handle device setup, and ensure smooth day-to-day IT operations.
Key Responsibilities :
- Microsoft 365 Support: Provide L1 support for Microsoft 365 / Office 365, Exchange Online, Teams, SharePoint Online, and OneDrive for Business
- Identity & Access: Manage users in Microsoft Entra ID (Azure AD), handle license assignment and basic IAM tasks
- Endpoint Management: Support Windows devices enrolled via Microsoft Intune, Windows Autopilot, and GPO
- Device Setup: Device Enrollment & Configuration, Endpoint Management, Compliance checks
- Security: Assist with MFA & Conditional Access issues, Microsoft 365 Security basics
- Troubleshooting:
Windows Endpoint troubleshooting
Outlook troubleshooting
Teams & SharePoint basic issue resolution
Exchange Online mail issues
Administration Tasks: User & Group Management, License Management, PowerShell basics for user management
Backup & Recovery: Support Microsoft 365 Backup & Recovery processes
Incident Management: Log, track, and resolve tickets. Escalate L2/L3 issues to Senior Team. Maintain documentation and KB articles
Required Skills / Keywords :
1. Microsoft 365 / Office 365 Administration
2. Microsoft Entra ID (Azure AD)
3. Microsoft Intune
4. Exchange Online
5. Microsoft Teams
6. SharePoint Online
7. OneDrive for Business
8. User & Group Management
9. License Management
10. MFA & Conditional Access
11. Device Enrollment & Compliance
12. Endpoint Management
13. Windows Autopilot
14. Group Policy (GPO)
15. PowerShell
16. Outlook Troubleshooting
17. Microsoft 365 Security
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
