As an Associate - Network, you will be a key member of our dynamic IT services team, providing expert support and driving improvements across our managed service centers. With a background in network security and infrastructure, you will troubleshoot, deploy, and optimize network environments, ensuring system availability and reliability for our clients.
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Monitor and optimize network performance for maximum efficiency and security.
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Provide L1 support for Cisco switches and FortiGate firewall incidents, diagnosing and resolving network and security issues.
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Plan, execute, and manage the deployment of network devices and security solutions, ensuring seamless integration.
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Take ownership of critical incidents, coordinating with cross-functional teams for prompt resolution.
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Work closely with clients to understand their technical challenges, providing regular updates and tailored solutions.
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Evaluate and recommend new technologies and approaches to enhance operational excellence and security.
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Maintain thorough documentation of all processes and solutions for future reference.
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Stay updated with the latest industry trends and best practices in network security.
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Collaborate effectively with a diverse team of professionals, contributing to a positive work environment.
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Bachelor's degree in Computer Science, Information Technology, or a related field.
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2+ years of relevant experience in networking and security, with a focus on Cisco and Fortinet technologies.
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Exceptional troubleshooting skills, proficient in packet analysis with Wireshark and network performance monitoring with SolarWinds.
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In-depth understanding of network protocols such as IPSEC, HSRP, BGP, OSPF, and QoS.
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Excellent analytical and problem-solving abilities, with a track record of successful issue resolution.
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Strong communication and interpersonal skills, able to interact effectively with clients and team members.
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Availability for after-hours on-call duties and emergency response, ensuring round-the-clock support.
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Ability to work collaboratively in a team-oriented environment, contributing to a positive work culture.
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A strong commitment to delivering exceptional client service and maintaining high standards of professionalism.
