- Customer Support: Provide timely and effective technical support to clients, addressing inquiries and resolving issues.
- Incident Management: Respond promptly to service disruptions, ensuring minimal downtime and customer satisfaction.
- SLA Adherence: Maintain consistent support to clients, meeting or exceeding agreed-upon service level agreements.
- Tier 1 Support: Handle L1 support tickets and phone calls, providing initial troubleshooting and guidance.
- Remote Support: Efficiently manage tickets and live chats, offering remote assistance to clients.
Desired Candidate Profile:
- Technical Proficiency: Possess certifications or training in RedHat, MCSA, or related IT fields.
- Communication Skills: Demonstrate excellent verbal and written communication abilities.
- Client Focus: Ability to interact professionally with clients, understanding and addressing their needs.
- Problem-Solving: Possess strong analytical and logical thinking skills.
- Interpersonal Skills: Build and maintain positive relationships with colleagues and clients.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Shift:
Ability to commute/relocate:
- Bapu Nagar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Work Location: In person
