Job Summary:
We are looking for a detail-oriented Voice Verification Analyst to join our team. The role involves verifying customer information through outbound/inbound calls, ensuring data accuracy, and maintaining high-quality standards while following compliance guidelines.
Key Responsibilities:
- Conduct outbound/inbound calls to verify customer details and information.
- Validate data accuracy as per company guidelines and processes.
- Follow verification scripts and maintain call quality standards.
- Identify discrepancies and escalate issues when required.
- Maintain proper documentation of verification results.
- Ensure adherence to compliance, confidentiality, and security protocols.
- Meet daily/weekly productivity and quality targets.
Required Skills & Qualifications:
- Excellent verbal communication skills in English
- Strong listening and attention to detail.
Eligibility Criteria:
- Graduate/Undergraduate
- Freshers or candidates with experience in voice process/BPO can apply.
Job Types: Full-time, Fresher, Permanent
Pay: ₹19,000.00 - ₹26,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Language:
Shift availability:
Work Location: In person
