Soul Swara is an online violin learning platform based in Thiruvanmiyur, Chennai. We teach students across the world through structured live courses. We currently work with 85 students and are building systems to support the next stage of growth.
We're hiring a Student Operations Executive to own the backend of our student operations. You'll be the person who makes sure payments are tracked, schedules run on time, data stays clean, and nothing falls through the cracks.
This is NOT a teaching, counseling, or sales role. This is for someone who loves organised systems, clean data, and following up until things are done. You will need to follow up with students and parents for fees and pending items, but you are not expected to sell courses.
What you'll own:
- Student fee tracking — payment reminders, due dates, renewals, reconciliation with Razorpay
- Class schedule coordination — updates, reschedules, batch changes, teacher-student mapping
- Student database management in Airtable — keeping records accurate and up to date
- Coordination between faculty, ops lead, and management on daily operational items
- Documentation — maintaining trackers, updating reports, flagging overdue items before they become problems
- Follow-up discipline — chasing pending payments, incomplete onboarding steps, and missing documents without being told
- You'll work across 85+ students today, so comfort with high-volume, repeatable processes is important
You're a great fit if:
- You're naturally detail-oriented — messy spreadsheets bother you
- You're comfortable with Google Sheets, Excel, or any database/tracker tool
- You can manage 50+ follow-up items without dropping any
- You've used AI tools (ChatGPT, Gemini, Claude, etc.) in your actual work — not just tried them once
- You take ownership of tasks and flag problems early rather than waiting to be asked
- You're comfortable communicating in English (written) and Tamil
- You're not shy about sending polite but firm reminders until something is closed
Work structure:
- Monday to Thursday: In-office at Thiruvanmiyur, Chennai (10 AM – 5 PM)
- Friday: Remote
- 1-month paid trial, then confirmation based on performance
Salary: ₹15,000 – ₹20,000 per month, based on experience and trial performance
This role reports to our Head of Operations and is a core part of a small, fast-moving team. If you're someone who finds satisfaction in a clean tracker and zero pending items at end of day, we'd like to hear from you.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Ability to commute/relocate:
- Thiruvanmiyur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
*
Have you worked with spreadsheets (Excel/Google Sheets), Airtable, Tally, or any CRM/database tool to track data, payments, or schedules? Describe what you did in 2–3 sentences.
- You're managing a tracker of 85 students. You notice that 6 students show "payment due" but their class schedule is still active — meaning they're attending classes without having paid. What would you do, and in what order? Answer in 2–3 sentences.
- This role involves repeated follow-up for pending payments, missing details, and schedule updates. Are you comfortable reminding people firmly but politely until the task is closed? Give an example if possible.
- Have you used ChatGPT or similar AI tools to complete real work, study, or documentation tasks? If so, explain what you used it for in 2–3 sentences.
- What is your current or most recent monthly take-home salary, and what monthly salary are you expecting for this role? If fresher, write "Fresher" and mention your expected salary.
Work Location: Hybrid remote in Thiruvanmiyur, Chennai, Tamil Nadu
