Service Delivery Leader - Insurance - Life
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Assistant Vice President Operations for Life Insurance Division Looking for someone with extensive domain expertise in Life Insurance and a proven track record of managing Service Delivery for large operations Responsibilities: - Will be responsible for managing the overall operations for one or more accounts - Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts. - Should be able to steer growth conversations with the clients create PO Vs to be taken to the clients. - Drive in achieving & exceeding all Internal and Customer key metrics - Plan and lead the execution of employee engagement rewards and recognition to help drive performance and mitigate attrition. - Develop staff by assessing Leadership competencies and promote training and career planning; - coaches employees for career development. - Provides input into hiring decisions. - Monitor performance of the cluster according to established standards. - Provides performance feedback on Supervisors and Associates. - Prepares fair accurate and thorough performance reviews. - Accountable for meeting business goals. - Coordinates with other units to ensure an alignment of processes to minimize revenue loss. - Monitor and ensure compliance with department business unit and regulatory agency standards and practices - Establish detailed process understanding to be able to understand team & clients prospective & add value - Innovate processes to introduce modern age technologies & solutions available - Participate in solution workshops and contribute to developing future state processes - Communicate clear instructions/ goals to team members & track/ report their progress
Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certifications
Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)
Required Skills
Client Relations, Data Analytics, Insurance, Life Insurance, Operation Risk Management, People Leadership, Transition Management
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Insurance - Life
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
