Service Delivery Manager - S&P - Procurement Ops
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description
Inviting applications for the role of [Senior Manager] [Accounts Payable]! If you are an accounting graduates with relevant accounting experience and a sound knowledge of end to end accounts payable process. Have you handled a team size of ~50 people - then this role is for you. The Senior Manager Accounts Payable Operations is responsible for providing strategic and operational leadership for end-to-end AP functions across multiple teams locations or geographies. The role focuses on governance risk and control stakeholder management scalability and continuous transformation of AP operations to deliver efficiency compliance and service excellence. Responsibilities: - As a lead you will be responsible for Account Payables operations team - You are accountable for Accounts Payable process which involves activities like Document management Invoice processing Trade and Non-Trade (EDI & Non-EDI) vendor maintenance Database corrections of vendor information Intercompany Non Trade payments and handling exceptions - You should set up and supervise vendor master file Payments T&E Processing and Audits External Regulatory reporting (Eg 1099 DADS2 etc.) Helpdesk Statement Auditing Escheatment Function VAT and Other Special Processes - Work on Multiple ERP Systems and Manual Intensive nature of work - You are responsible for the completion of all activities within the agreed time and of quality and ensure metrics are met as per agreed KP Is / SL As targets as applicable. - Ensure client happiness and successful external & internal audits - You should be open to work in any shift as per the business requirement - Operational Leadership & Governance - Oversee end-to-end AP operations across multiple teams or regions - Ensure consistent adherence to accounting policies internal controls and statutory compliance - Establish governance frameworks SO Ps and standardized processes - Monitor and review KP Is SL As service quality and cost efficiency - People & Performance Management - Lead and develop managers team leaders and senior analysts - Drive talent development succession planning and capability building - Foster a performance-driven compliant and customer-focused culture - Stakeholder & Business Partnership - Act as senior escalation point for complex vendor audit and business issues - Partner with procurement treasury tax IT and business leaders - Support leadership with insights on operational risks trends and opportunities - Transformation & Continuous Improvement - Lead process optimization automation and digitization initiatives (RPA OCR workflow tools) - Support system implementations migrations and global transitions - Drive standardization and best-practice adoption across AP operations - Financial Close & Audit - Oversee month-end and year-end close activities including accruals and provisions - Ensure audit readiness and timely closure of audit findings - Review high-risk high-value and sensitive transactions
Qualifications
Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management
Certifications
Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy
Required Skills
Ariba, Business Process Management (BPM), Celonis Process Mining, Data Literacy, Data Visualization, Digital Business Strategy, Enterprise Resource Planning (ERP), Experience Design (Including Customer/User Experience), Generative AI, Healthcare Payors, Industrial Manufacturing Processes, Insight Generation, Microsoft Office, Oracle, Procurement Operations, Retail Banking Products, RPA Methodology, SAP Overview, Sourcing and Procurement, Supply Chain Planning (SCP), User Experience (UX)
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
S&P - Procurement Ops
Remote Type -
Office
Work Shift -
Variable (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
