Job Title: CRM Executive (Customer Relationship Management)
Location: Karol bagh,New Delhi (On-site)
About the Role
We are looking for a proactive and customer-focused CRM Executive to join our team. The ideal candidate should have excellent communication skills, be comfortable speaking with customers over calls, and possess good knowledge of MS Excel. The role also involves assisting with basic content creation for our online marketing and promotional activities.
Key Responsibilities
- Call and connect with existing and prospective customers.
- Build and maintain strong customer relationships.
- Follow up on inquiries, leads, and customer requirements.
- Update and maintain customer records in the CRM system.
- Prepare and manage reports using MS Excel.
- Coordinate with internal teams to ensure timely customer support.
- Assist in creating content for social media, promotional campaigns, and online marketing.
- Support day-to-day customer engagement and business development activities.
Required Skills
- Excellent communication skills in Hindi and English.
- Good knowledge of Microsoft Excel (formulas, data management, and reporting).
- Strong interpersonal and relationship-building skills.
- Basic understanding of social media platforms and digital marketing.
- Ability to create simple promotional content and coordinate marketing activities.
- Organized, detail-oriented, and self-motivated.
Preferred Qualifications
- Graduate in any discipline.
- 1–3 years of experience in CRM, customer support, telesales, or a similar role.
- Experience with CRM software will be an added advantage.
What We Offer
- Opportunity to work in a growing organization.
- Professional learning and career growth.
- Friendly and supportive work environment.
If you enjoy interacting with people, building relationships, and contributing to both customer success and brand growth, we'd love to hear from you.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
