IT Support Executive is the primary technical point of contact for employees. They are responsible for troubleshooting hardware, software, and network issues, managing service requests via ticketing systems, and ensuring seamless IT operations for the organization.
Core Responsibilities
- User Support: Act as the first point of contact for resolving IT-related questions and incidents.
- Hardware & Software: Install, configure, diagnose, and repair computers, laptops, printers, and software systems.
- Network & Security: Troubleshoot wired/wireless network issues, monitor security systems, and maintain access permissions.
- Ticket Management: Triage, categorize, log, and update service requests within helpdesk ticketing systems.
- Employee Onboarding: Provision accounts, set up hardware, and create sign-ins for new hires.
- Age criteria 18 to 29 years
Escalation: Escalate unresolved, complex technical issues to higher-level IT tiers (e.g., L2/L3) while keeping users informed of progress. [1, 2, 3, 4, 5]
Pay: ₹10,635.59 - ₹37,298.77 per month
Work Location: In person
