- Senior Executive / Assistant Manager - Customer Service (Exports)
- Location: Andheri East, Mumbai, Maharashtra (2 mins. Walkable distance from Metro Station)
Job Description:
On behalf of our client, a leading international Freight Forwarding and Logistics organization, we are looking for experienced professionals for the position of Senior Executive / Assistant Manager - Customer Service (Exports).
The ideal candidate will be responsible for managing export customer service operations, coordinating shipments, ensuring seamless communication with customers and overseas partners, and delivering exceptional service standards.
Key Responsibilities:
- Manage end-to-end export customer service activities and shipment coordination.
- Act as the primary point of contact for customers regarding shipment status, documentation, and operational updates.
- Coordinate with carriers, shipping lines, airlines, transporters, overseas agents, and internal operations teams.
- Ensure timely preparation and accuracy of export-related documentation.
- Proactively monitor shipments and provide regular status updates to customers.
- Address customer queries, service issues, and escalations in a timely and professional manner.
- Ensure compliance with customer SOPs, regulatory requirements, and company processes.
- Maintain strong customer relationships and identify opportunities to enhance service levels.
- Update shipment and customer information accurately in ERP systems.
- Support management reporting, KPI tracking, and process improvement initiatives.
Requirements:
- Graduate or Postgraduate in any discipline.
- 3 to 7 years of experience in Export Customer Service, preferably within Freight Forwarding, Logistics, or Supply Chain Management.
- Strong knowledge of export documentation, shipment coordination, and customer relationship management.
- Experience handling ocean freight and/or air freight export shipments.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience handling US trade lanes/customers will be preferred.
- Knowledge of ERP systems, CRM platforms, or other logistics software will be an added advantage.
- Ability to work effectively in a fast-paced and customer-focused environment.
Interested and candidates with relevant experience apply on Indeed OR mail CV to recruitment @ antoprecruiters.com.
Only shortlisted candidates will be contacted back.
Pay: ₹40,000.00 - ₹70,000.00 per month
Application Question(s):
- How many years of experience do you have in Export Customer Service?
- Have you worked in a Freight Forwarding or Logistics company?
- Do you have experience handling Ocean Freight and/or Air Freight exports?
- Have you worked with ERP system?
- Do you have experience of US lane procedures including SI submission, odex, etc.?
- What's your current CTC?
- What's your expected CTC?
- How soon you can join us?
Work Location: In person
