Job Description:
Responsibilities and Duties
- Persons who have experience in leading a team are added advantage.
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to the concerned team when needed
- Provide information about amenities, areas, venues and promote services
- Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.
- Updating the booking in the booking software.
- Interacting the customer via email for any information gathering
- Escalate any issues regarding the bookings to Team lead or Manager.
- Reconfirmation of tours and cross verifying
- Bookings of tour attractions in Egypt.
Required Experience and Qualifications
- A customer-oriented and professional attitude
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Previous experience as a Guest Relations Executive in the Hospitality industry
- A diploma or BSc/BA in Hospitality, travel & tourism Management is preferred
Pay: Up to ₹22,000.00 per month
Benefits:
Application Question(s):
- Do you have any experience in guest relations?
- Have you previously worked with tourist attractions in Egypt?
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
