Job Title: Greeter (Jewellery Showroom)
Department: Retail Operations
Reporting To: Store Manager
Location: Jewellery Showroom
Job Summary
The Greeter is the first point of contact for customers visiting the jewellery showroom. The role is responsible for creating a warm, welcoming, and luxurious first impression by greeting customers, understanding their requirements, and directing them to the appropriate sales consultant. The Greeter ensures a seamless customer experience from entry to exit while maintaining showroom hospitality standards.
Key Responsibilities
- Welcome every customer with a warm smile and professional greeting.
- Open and hold the entrance door for customers whenever required.
- Understand the customer's purpose of visit and guide them to the appropriate sales executive or department.
- Coordinate with the sales team to ensure prompt customer assistance.
- Maintain customer footfall records and visitor registers.
- Offer refreshments to customers as per showroom hospitality standards.
- Ensure the reception and waiting area are clean, organized, and presentable at all times.
- Assist in managing customer queues and waiting time during peak business hours.
- Provide basic information about ongoing offers, collections, and showroom facilities.
- Escort customers to the billing or customer service desk when required.
- Thank customers for visiting and ensure they leave with a positive shopping experience.
- Support showroom events, festive promotions, exhibitions, and VIP customer visits.
- Follow grooming standards, customer service protocols, and company policies at all times.
Qualifications
- Minimum qualification: 12th Pass or Graduate in any discipline.
- Prior experience in retail, hospitality, front office, or luxury customer service is preferred.
- Freshers with excellent communication and presentation skills may also apply.
Required Skills
- Excellent verbal communication skills in English and the local language.
- Pleasant personality with a customer-focused attitude.
- Professional grooming and etiquette.
- Strong interpersonal and hospitality skills.
- Ability to remain calm and courteous during busy hours.
- Team player with a positive attitude.
- Basic computer knowledge (MS Office and visitor entry systems).
Experience
- 1–2 years of experience in jewellery, luxury retail, hospitality, hotel, aviation, or front office roles.
Salary Range
- ₹15,000 – ₹25,000 per month, depending on experience, communication skills, and location
Key Performance Indicators (KPIs)
- Customer greeting and acknowledgment rate.
- Customer satisfaction and feedback.
- Accuracy of visitor records.
- Waiting time management.
- Grooming and adherence to showroom hospitality standards.
- Coordination with the sales team for smooth customer handling.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
