About Company
Cosmic Powertech Solution provides the best range of Solar Power Plants, Solar Panels, Solar On-Grid Inverters, Sprinkler Nozzles, and complete Solar Panel Installation Services. We are committed to delivering high-quality, energy-efficient solar solutions with reliable service and timely execution.
We aim to promote sustainable energy solutions while maintaining professional excellence and strong customer relationships.
Reports To: Report to Project Manager
Job Overview: The Service Executive is responsible for attending to service tickets, resolving technical issues for product and project installations, managing AMC/CMC calls, and ensuring customer satisfaction through timely support and effective communication.
confidentiality.
Key Responsibilities:
- Attend daily service tickets and resolve technical issues promptly.
- Handle AMC and CMC service calls within the committed timeline.
- Check spare parts availability, warranty status, and coordinate replacements with vendors or manufacturers.
- Ensure proper installation of replaced or repaired parts and maintain inventory records.
- Prepare before site visits by reviewing service history, understanding the issue, and carrying necessary tools.
- Coordinate with Site Supervisor or Project team if labour support is required.
- Maintain professional communication with customers and internal teams.
- Follow service checklists, report installation faults, and guide corrective actions.
- Track service visits, spare usage, repairs, and warranty compliance.
- Adhere to company SOPs and aim to resolve tickets within 48 hours.
Skills Required:
- Technical troubleshooting and problem-solving skills
- Knowledge of product/project installations and AMC/CMC processes
- Customer communication and service orientation
- Coordination with vendors, supervisors, and internal teams
- Record-keeping and documentation skills
- Time management and ability to handle multiple service requests
Qualifications:
- Any Diploma / Bachelor’s Degree in Management / Business or relevant field
- Minimum 1-2 years of experience in Service / Technical Support / Field Operations
Job timing - 9.30 AM to 6.30 PM
Working Days: Monday to Saturday
Working location – Canal Road, Palanpur, Surat, Gujarat
Work Location - On-site
Apply – 9909372458 / [email protected]
| Website: https://www.cosmicpowertech.com
Pay: ₹10,078.67 - ₹20,524.53 per month
Benefits:
Work Location: In person
