Job Summary
We are seeking an experienced and proactive Client Servicing Manager to manage client relationships, understand event requirements, and ensure seamless execution of projects. The ideal candidate should have a strong background in the event industry, excellent communication skills, and the ability to coordinate with internal teams and vendors to deliver exceptional event experiences.
Key Responsibilities
- Act as the primary point of contact for clients throughout the event lifecycle.
- Understand client objectives and develop event strategies that align with their goals.
- Prepare presentations, proposals, budgets, and event timelines.
- Coordinate with creative, production, operations, and vendor teams to ensure smooth execution.
- Manage client meetings, site visits, and event briefings.
- Ensure timely delivery of projects while maintaining quality standards.
- Handle client feedback, resolve issues promptly, and maintain high client satisfaction.
- Monitor project budgets, track expenses, and ensure profitability.
- Identify opportunities for account growth, repeat business, and upselling services.
- Prepare post-event reports, client feedback summaries, and performance reviews.
Required Qualifications
- Bachelor's degree in Marketing, Business Administration, Event Management, Hospitality, or a related field.
- 3–7 years of experience in client servicing within the event, experiential marketing, or activation industry.
- Proven experience managing corporate events, exhibitions, conferences, brand activations, or social events.
- Strong communication, negotiation, and presentation skills.
- Excellent organizational and project management abilities.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and project management tools.
- Ability to work under pressure and manage multiple projects simultaneously.
- Willingness to travel and work flexible hours as required by event schedules.
Preferred Skills
- Strong client relationship management.
- Event planning and execution expertise.
- Budgeting and cost control.
- Vendor management and negotiation.
- Problem-solving and decision-making skills.
- Team coordination and leadership.
- Time management and multitasking.
- Attention to detail and commitment to quality.
Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- On-time project delivery.
- Budget adherence and profitability.
- Revenue growth from existing accounts.
- Successful execution of events.
- Repeat business and client referrals.
Compensation
- Competitive salary based on experience.
- Performance-based incentives.
- Travel and event-related reimbursements (as applicable).
- Opportunities for career growth within the organization.
Pay: ₹75,000.00 - ₹85,000.00 per month
Work Location: In person
