Managing Production system issues tickets
Managing System availability
Daily review of production issue tickets with vendor and Users and closure as per SLA
Technical review of root cause analysis shared by Vendor team for completeness and correctness
Monitoring and end to end closures of issues with development team
Managing System Data patches
Monitoring system (Daily/monthly/ yearly) Batch jobs
Ensuring correct and complete Reports delivery to functions as per agreed timelines
Monitoring and resolving Application Integration issues(MQ setup)
CR management and production deployment management
Front ending system Audit by External, Internal and Regulators
Publishing WSR for Users and Management
Documentation and User Training on recurring issues
Vendor management. (vendor Team Reviews/ Team availability/Handling Team Trainings)
