Roles and Responsibilities
- Assist Product developers to solve their integration with salesforce.com APIs, Apex, Visualforce, and implementation of other salesforce.com developer products. This will involve debugging, fixing, and taking ownership to see that the issue is fully resolved.
- Resolve customer service issues and skilfully manage sophisticated customer service problems.
- Manage customers' expectations and experience in a way that results in high customer happiness.
- Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers.
- Assist with the design and delivery of product and other technical training.
- Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is eloquent, accurate, and persuasive.
- Complete assigned project responsibilities.
- Meet the monthly goals on KPIs such as CSAT, Efficiency.
Experience/Skills Required
- Lightning Experience
- Debugging/Troubleshooting Errors
- Agentforce
- Sites/Communities/Force.com
- SOQL/SOSL
- Flows/Process Builder
- Excellent written and verbal communication skills.
- Team Management with leadership Qualities.
Experience/Skills Desired
- Previous experience with Salesforce.com CRM and its technologies. (Min 2 Years)
- Salesforce Certifications – Admin, App Builder
- Have Experience in Customer Success previously.
