Customer Portal Management
- Handle customer GEN/OEM Portals for order management.
- Download and process customer Purchase Orders (POs) from customer portals.
- Upload dispatch details, invoices, ASN, and delivery documents on portals.
- Monitor portal schedules and customer requirements daily.
- Track SOS (Schedule Order Status) and customer delivery schedules.
Order Management
- Receive, verify, and process customer orders.
- Coordinate with PPC and Production for order planning.
- Maintain order status reports and delivery commitments.
- Track pending orders and ensure timely execution.
Supplier & Vendor Coordination
- Follow up with suppliers for raw materials and outsourced jobs.
- Track supplier deliveries against committed dates.
- Coordinate with vendors for machining, plating, heat treatment, coating, packing, and other outsourced processes.
- Resolve supply delays through continuous follow-up.
Customer Follow-up
- Follow up with customers regarding schedules, delivery plans, and pending orders.
- Communicate dispatch schedules and delivery updates.
- Maintain good customer relationships and respond to customer queries promptly.
Dispatch & Logistics Coordination
- Coordinate with stores and dispatch teams for material readiness.
- Ensure timely dispatch as per customer schedule.
- Track dispatch status and delivery confirmations.
Documentation & Reporting
- Maintain daily order tracking MIS.
- Update customer schedule reports and pending order reports.
- Prepare weekly and monthly order status reports for management.
- Maintain supplier follow-up tracker and dispatch tracker.
Cross-Functional Coordination
- Coordinate with PPC, Production, Quality, Stores, Purchase, and Accounts.
- Ensure smooth execution from order receipt to delivery.
Required Skills
- Experience in GEN Portal / OEM Customer Portals (Automotive Industry preferred).
- Knowledge of SOS Tracking and customer schedule management.
- Experience in Fasteners Manufacturing Industry is mandatory/preferred.
- Strong vendor and customer follow-up skills.
- Good knowledge of MS Excel (VLOOKUP, Pivot Table, Reports).
- Good communication and negotiation skills.
- Ability to manage multiple customer orders simultaneously.
Qualification
- Bachelor's Degree / Diploma in Marketing, Mechanical, Industrial Engineering, or related field.
- MBA (Marketing) is an added advantage.
Experience
- 3–8 years of experience in Marketing/Sales Coordination in the Fasteners / Automotive Manufacturing Industry.
- Experience handling customer portals such as Bosch, TVS, Toyota, Mahindra, Tata, Ashok Leyland, or other OEM GEN Portals is preferred.
Preferred Candidate Profile
- Experience in automotive fasteners and industrial components.
- Ability to coordinate with suppliers, customers, and internal departments.
- Strong planning, follow-up, and problem-solving skills.
- Capable of working under delivery deadlines and production schedules.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
