Inbound Team Leader – Cross Sell (BFSI Process)
Location: Turbhe, Navi Mumbai | Employment Type: Full-Time | Joining: Immediate
About the Role
Are you a natural leader who thrives on turning conversations into conversions? We're looking for a dynamic Inbound Team Leader to head a high-energy Cross Sell desk within a Banking, Financial Services & Insurance (BFSI) process. This is your chance to step into a leadership role where your voice, your strategy, and your people skills directly drive business results. If you've got the hustle to lead from the front and the heart to bring out the best in your team, this role was made for you.
What You'll Own
- Lead, mentor, and energize a team of inbound cross-sell associates, pushing them to consistently exceed daily and monthly targets
- Own the floor — conduct regular huddles, one-on-one coaching sessions, and performance reviews that actually move the needle
- Monitor live and recorded calls to ensure top-notch quality, compliance, and persuasive cross-selling technique
- Track and analyze key performance metrics — conversion rate, average handling time, quality scores — and translate data into action plans
- Be the first point of escalation for customer concerns, resolving issues swiftly while protecting customer experience
- Partner closely with training and quality teams to keep your team's skills sharp and their confidence sharper
- Create a culture of accountability, positivity, and healthy competition on the floor
- Identify top performers and nurture future leaders within your team
- Ensure adherence to process guidelines, compliance standards, and organizational policies at all times
What You Bring to the Table
- Prior experience leading a team in an Inbound process, with hands-on exposure to Cross Sell within BFSI — this is essential
- Excellent verbal and written communication skills — you know how to command a room and win over a customer
- A track record of driving performance and hitting targets, even under pressure
- Strong people-management instincts — the ability to coach, motivate, and get the best out of every individual
- A sharp, analytical mindset with comfort reading dashboards, reports, and performance data
- The confidence to handle escalations calmly and turn frustrated customers into satisfied ones
- A high-energy, target-driven attitude and genuine passion for building winning teams
Eligibility
- HSC (12th pass) or Graduate — both are welcome to apply
- Immediate joiners strongly preferred
Why You'll Love Working Here
- Competitive salary package with genuine growth potential
- Fixed weekly off every Sunday — because work-life balance matters
- Comfortable general shift timings, no late-night hours
- Complimentary pick-up and drop cab facility between the nearest station and the office
- A fast-paced, collaborative environment where leaders are recognized and rewarded
- Real opportunity to grow into senior leadership roles as the business scales
If you're ready to lead a team that wins, and you've got the BFSI cross-sell chops to back it up — this is your moment. Apply now and take the next big step in your leadership journey.
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- what was your last in hand salary?
Work Location: In person
