Job Description – Operations Manager
Position: Operations Manager
Company: Glassberry
Location: Pune (Work From Office)
Experience: 1-2 Years
Salary: As per experience
About Glassberry:Glassberry is a full-service digital marketing and branding agency specializing in Performance Marketing, SEO, Social Media Marketing, Website Development, Branding, Packaging Design, and Creative Solutions. We work with clients across India and international markets, delivering growth-focused marketing solutions.
Role Overview: We are looking for an experienced and proactive Operations Manager to streamline agency operations, improve team productivity, ensure timely project delivery, and create accountability across departments. The ideal candidate should be highly organized, process-driven, and capable of managing multiple teams simultaneously. This role will act as the bridge between clients, team leads, and management to ensure projects are delivered on time and at the highest quality standards.
Key Responsibilities:
Project & Team Management
● Oversee daily operations across all departments.
● Monitor project timelines, deliverables, and resource allocation.
● Ensure tasks are assigned, tracked, and completed within deadlines.
● Conduct daily team stand-up meetings and weekly review meetings.
● Identify bottlenecks and resolve operational challenges proactively.
● Improve inter-department communication and collaboration.
Process & Workflow Management
● Create and implement SOPs for all departments.
● Establish project management systems and reporting structures.
● Ensure proper utilization of project management tools.
● Improve efficiency and reduce delays in project execution.
● Build systems for tracking productivity and accountability.
Client Delivery & Quality Control
● Monitor client projects to ensure timely delivery.
● Ensure quality standards are maintained across all deliverables.
● Coordinate between Account Managers, Designers, Developers, SEO, and Performance Marketing teams.
● Escalate risks and issues before they impact client satisfaction.
Performance Tracking
● Track department-wise KPIs and productivity.
● Generate weekly and monthly operational reports.
● Analyze team performance and recommend improvements.
● Monitor workload distribution and team utilization. People Management
● Support hiring, onboarding, and training processes.
● Conduct performance reviews and feedback sessions.
● Build a culture of ownership, accountability, and continuous improvement.
Required Skills:
● Strong leadership and team management abilities.
● Excellent organizational and problem-solving skills.
● Experience managing multiple projects simultaneously.
● Strong communication and stakeholder management skills.
● Ability to create systems, processes, and SOPs.
● Data-driven decision-making and reporting skills.
● Proficiency with project management tools such as ClickUp, Asana, Monday.com, Trello, or similar platforms.
Preferred Experience:
● Experience in a Digital Marketing Agency, IT Company, Creative Agency, or Service-Based Business.
● Understanding of Digital Marketing, SEO, Website Development, Branding, and Social Media workflows.
● Experience managing teams of 15–50 employees.
● Knowledge of resource planning and operational budgeting.
Ideal Candidate: A highly accountable operations professional who can bring structure, discipline, and visibility to agency operations. Someone who can ensure that projects move smoothly from sales to delivery, teams stay aligned, deadlines are met, and Glassberry scales efficiently from its current size to the next stage of growth.
Pay: ₹10,000.00 - ₹30,000.59 per month
Work Location: In person
