Purpose of Job
ScaleupAlly is looking for a proactive and detail-oriented Account Executive – Staff Augmentation to manage and nurture existing client accounts. The role focuses on ensuring seamless onboarding of deployed resources, maintaining strong client relationships, coordinating with internal teams and external vendors, and delivering an outstanding customer experience throughout the engagement lifecycle. The ideal candidate should possess excellent communication, coordination, and stakeholder management skills while thriving in a fast-paced IT services environment.
Essential Qualifications
- Bachelor's degree in any discipline
- 2–3 years of experience in Account Management, Customer Success, Operations, HR Operations, Recruitment, Staffing, or IT Services.
Skills
Client Relationship Management | Account Management | Staff Augmentation | Stakeholder Management | Resource Onboarding | Vendor Coordination | Communication Skills | Documentation | Operations Coordination
Duties
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain long-term relationships with existing clients.
- Conduct regular follow-ups to monitor resource performance and client satisfaction.
- Coordinate end-to-end onboarding of deployed resources.
- Work closely with HR, Recruitment, Finance, and Technical teams for smooth onboarding.
- Coordinate with external vendors and internal recruiters regarding deployment updates.
- Ensure timely completion of onboarding documents, approvals, and compliance requirements.
- Track deployments, renewals, resource extensions, and account activities.
- Maintain accurate CRM records and account documentation.
- Prepare weekly and monthly account status reports.
- Gather client feedback and identify future staffing opportunities.
- Ensure high client satisfaction through timely issue resolution and proactive communication.
Required Qualifications
- Experience in IT Staffing or Staff Augmentation is preferred.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Excel, Google Workspace, and CRM tools.
- Excellent organizational, coordination, and multitasking abilities.
- Ability to work independently in a fast-paced environment.
Benefits and Additional Information
- Working hours: 10:00 AM – 7:00 PM
- Working days: 5 days a week (plus 1st & 3rd Saturdays working)
- Medical Insurance coverage for employees
- Provident Fund (PF) facility
- Quarterly parties and yearly outings/trips for team bonding
- Regular check-ins with leadership for growth and feedback
- Recognition awards to celebrate high performance
- Fun activities and team engagement sessions throughout the year
Pay: ₹400,000.00 - ₹600,000.00 per month
Benefits:
- Leave encashment
- Life insurance
- Provident Fund
- Work from home
Work Location: In person
