CHAT SUPPORT EXECUTIVE
Job Type: Full-time
Experience: Fresher / Experienced
Location: Pune
Salary: ₹15,000 – ₹30,000 per month
JOB SUMMARY
We are looking for a Chat Support Executive to assist customers through online chat and digital communication channels. The candidate will be responsible for understanding customer queries, providing accurate information, resolving basic issues, and ensuring a professional customer experience.
KEY RESPONSIBILITIES
- Respond to customer queries through chat in a timely and professional manner.
- Understand customer requirements and provide appropriate information or assistance.
- Resolve customer concerns according to company guidelines and procedures.
- Handle multiple chat conversations while maintaining accuracy and response quality.
- Maintain proper records of customer interactions and update relevant information.
- Escalate complex or unresolved issues to the appropriate department.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Follow company policies, standard operating procedures, and quality guidelines.
- Maintain a polite, professional, and customer-friendly communication style.
- Protect customer information and maintain confidentiality.
REQUIRED SKILLS
- Good written and verbal communication skills.
- Strong English typing and grammar skills.
- Good typing speed with accuracy.
- Customer handling and problem-solving skills.
- Basic computer knowledge and internet proficiency.
- Ability to handle multiple chats and tasks simultaneously.
- Good attention to detail.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
