Key Responsibilities
- Respond to customer queries via live chat in a professional and timely manner.
- Resolve customer concerns or escalate complex issues to the appropriate team.
- Provide accurate information about products, services, and company policies.
- Maintain high customer satisfaction by delivering clear, empathetic, and solution-oriented support.
- Record customer interactions and update support tickets accurately.
- Collaborate with internal teams to ensure prompt issue resolution.
- Follow standard operating procedures and quality guidelines.
Requirements
- Graduate or pursuing graduation in any discipline.
- Excellent written English communication skills.
- Strong problem-solving and interpersonal skills.
- Basic computer proficiency and ability to multitask.
- Willingness to work in rotational shifts, if required.
Pay: ₹9,000.00 - ₹10,000.00 per month
Benefits:
Work Location: Remote
