Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Change Management
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring that business operations run smoothly and efficiently. You will engage with users to understand their challenges and provide timely solutions, contributing to the overall success of the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of change management processes to enhance system performance.
- Document and communicate findings and solutions effectively to stakeholders.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong analytical and problem-solving skills to identify root causes of issues.
- Experience with incident management and service request processes.
- Familiarity with application monitoring tools and techniques.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 2 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
