About the Role
Haritha Wellness Centre is looking for a confident, professional and well-organized Admissions & Enquiry Executive to manage enquiries from prospective students through WhatsApp, email, website enquiries and telephone calls. The role will focus on understanding student requirements, providing accurate course information, following up professionally, and coordinating the admission and booking process.
Key Responsibilities
Enquiry Management
- Handle incoming enquiries through WhatsApp, website enquiry forms/dashboard, email and telephone calls.
- Respond promptly, professionally and courteously.
- Understand requirements including course, dates, duration, accommodation and other needs.
- Provide accurate information about courses, dates, fees, accommodation, food, schedules and arrival arrangements.
- Maintain complete enquiry records and ensure genuine enquiries are not missed.
International Student Communication
- Communicate confidently with international students and prospective students in English.
- Handle people from different countries and backgrounds with warmth, patience and professionalism.
- Write clear, professional emails and WhatsApp messages.
- Handle telephone calls confidently and professionally.
- Escalate academic, technical or policy-related questions to the appropriate team.
Follow-up & Admissions
- Follow up with prospective students after the initial enquiry.
- Maintain timely and appropriate follow-ups without being pushy.
- Guide prospective students through admission and booking.
- Share required information, documents, payment instructions and next steps.
- Coordinate booking confirmations after required admission/payment steps are completed.
- Keep enquiry status, follow-ups, admissions and pending actions updated.
Payment & Booking Coordination
- Coordinate advance payment communication with prospective and confirmed students.
- Share payment instructions and verify payment confirmations according to school procedures.
- Coordinate with management/accounts regarding payment status, receipts, outstanding balances and refunds.
- Ensure confirmed student details are accurately passed to the front-office/operations team.
Front Office & Operations Handover
- Share confirmed student information with the front-office team for arrival and accommodation coordination.
- Provide course, dates, accommodation, arrival information and special requirements.
- Coordinate with the School Manager and front-office team when operational confirmation is needed.
- Ensure a smooth handover from admission/booking to the on-site team.
CRM & Administration
- Maintain organized enquiry and admission records.
- Update enquiry stages and follow-up status regularly.
- Maintain relevant documents in Google Drive or the school's designated system.
- Use Excel/Google Sheets for enquiry, admission or payment tracking when required.
- Prepare basic daily/weekly enquiry and admission updates for the School Manager.
Required Qualifications & Experience
- Graduate in any discipline.
- 1–3 years of relevant experience in admissions, sales, customer support, front office, hospitality, travel, education, wellness or a similar customer-facing role.
- Excellent spoken and written English communication skills.
- Confident handling telephone calls and communicating with international students/customers.
- Good working knowledge of Gmail/email, WhatsApp, Excel/Google Sheets and Google Drive.
- Experience with CRM, website enquiry dashboards or lead-management systems is preferred.
What We Are Looking For
- Excellent English communication and interpersonal skills.
- Confident, polite and professional telephone manner.
- Warm and approachable personality.
- Comfortable communicating with foreign/international students.
- Strong follow-up, customer relationship and sales skills.
- Strong organizational and multitasking abilities.
- Patient and attentive when answering detailed questions.
- Good problem-solving skills.
- Disciplined, punctual and dependable.
- Well-groomed and professionally presented.
- Able to work independently and manage multiple enquiries simultaneously.
- Strong ownership of enquiry response, follow-up and admission coordination.
Job Details
Position: Admissions & Enquiry Executive
Location: Haritha Ayurveda Academy & Panchakarma Center - A Complete Wellness Center In Rishikesh, India
Employment Type: Full-time
Working Hours: 9:00 AM – 6:00 PM
Food: Not provided
Accommodation: Not provided
Preferred Candidate: Rishikesh local candidate preferred
Reporting To: School Manager
Success in This Role
The successful candidate will ensure that every genuine enquiry receives a timely and professional response, prospective students receive clear and accurate information, follow-ups are completed properly, and confirmed students are handed over smoothly to the school's front-office and operations team.
How to Apply
Interested candidates who meet the above requirements are invited to apply through Indeed with an updated CV. Please highlight experience in admissions, enquiry handling, customer service, sales follow-up, telephone communication and dealing with international customers.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
