- Location: Ahmedabad, Gujarat
- Full-Time | Day Shift
- Experience: 0–3 Years
- Freshers with good communication skills can also apply!
Join Our Growing Team!
We are looking for a proactive and detail-oriented Back Office Sales Support Associate to join our team. If you are organized, good with communication, and enjoy coordinating with customers and internal teams, this is a great opportunity to build your career in sales support and operations.
This role is perfect for someone who enjoys multitasking, handling customer communication, and ensuring smooth order processing.
Key Responsibilities Customer Support & Coordination
- Handle customer inquiries through phone, email, and chat professionally
- Provide accurate information regarding products, pricing, order status, and company policies
- Resolve customer issues and complaints quickly and effectively
- Maintain positive relationships with customers
Sales Order Processing
- Assist in processing customer orders accurately and on time
- Verify order details and update records in the system
- Track order status from placement to delivery
- Coordinate with logistics and inventory teams for smooth execution
Documentation & Billing
- Prepare invoices, proforma invoices, quotations, and related documents
- Maintain accurate and organized sales records
- Generate sample invoices for presentations and internal use
Master Data Management
- Create and maintain customer/vendor account records
- Create item master entries for new products with proper details
Team Collaboration
- Work closely with the Customer Support Manager and Sales Team
- Coordinate with different departments to ensure excellent customer service
What We’re Looking For
✅ Good communication and coordination skills
✅ Basic computer knowledge (Excel, Email, ERP/CRM preferred)
✅ Attention to detail and accuracy
✅ Ability to manage multiple tasks efficiently
✅ Positive attitude and willingness to learn
Why Join Us?
✨ Friendly and supportive work environment
✨ Career growth opportunities
✨ Skill development and learning exposure
✨ Stable and long-term opportunity
✨ Freshers are encouraged to apply
Salary
- Competitive salary based on skills and experience
Pay: Up to ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
